Safe Hands Pledge
The well-being of our guests and colleagues is of paramount importance to us. Together as a destination and as a collection of small luxury villas and boutique hotels, we have taken stringent measures to enact elevated precautionary operational procedures that address heightened safety and health, to give you peace of mind during your stay.
The introduction of the Safe Hands Pledge is our resilience posed by COVID-19 to ensure that our guests and colleagues stay safe. These protocols follow the latest regulations and safety guidelines from the Sri Lankan government and international agencies.
This optimism is carried through at all our properties, as we prepare to welcome you with open arms and heartfelt smiles.
Please contact us at firstname.lastname@example.org if you have any questions regarding your safety whilst staying with us.
As we welcome you to Taru Villas, we will be following simple protocols by checking your temperature and sanitising your hands along with common touch areas of your luggage, such as handles and zips.
In addition to our check-in procedure, we’ll also now ask you to fill out a short questionnaire relating to your health and countries that you visited in the previous 14 days (as recommended by the World Health Organization). This is so we can identify whether you have any additional requirements whilst staying with us or if you may have been exposed within high risk countries or areas within Sri Lanka.
Guest safety, well-being and comfort is a top priority at the Taru Villas. We want to assure you that we are following all the guidelines provided by the authorities and holding our standards to even new heights.
Here are some of the preventative measures that we have implemented to protect you during your stay with us:
- Disinfectant will now be added to guest linen and laundry.
- We will check your temperature each day at breakfast and dinner.
- Hand sanitiser has been placed in all guest rooms and throughout common areas.
- In addition to our multipurpose cleaner, we will now be using an extra disinfectant for all contact surfaces in public areas, guestrooms, television remotes, toilet handles, water faucet handles, and flooring
- Face masks will be available upon request.
We take your safety seriously and will continue monitoring any available updates from the authorities and will amend our procedures to reflect this.
We have reviewed all our procedures and standards to limit interaction with guests whilst maintaining ‘attentive service’ that our guests have come to expect whilst staying with us. To maintain the one-meter rule, we have temporarily closed our spas across our collection.
All of our staff have received training and support on when and how to wash hands, maintain additional personal hygiene standards and limit additional interaction with colleagues and guests.
To limit interaction between service staff and guests, we have simplified certain aspects of our service. You may be asked to pour your own table water or wine, for example. After each meal service, items such as menus, furniture, cutlery, crockery, bar counters and public washrooms will be thoroughly cleaned and disinfected.
Housekeeping & Cleaning
We have now enhanced our procedures even further for guest rooms, public and ‘back of house’ areas to include more rigorous cleaning of high touch areas throughout the day, increased washing of linens and disinfecting rooms between bookings.
All our linen is pre-washed in antibacterial solution with all guest towels now placed in sanitised bags.
In accordance with recommendations set by the World Health Organization, our priority will be to move guests with symptoms of COVID-19 to our identified list of healthcare facilities as soon as possible. While we make arrangements with our healthcare partners, guests will be asked to self-isolate in their room.
Our teams have been fully trained and equipped to carry out the necessary steps when supporting symptomatic guests. We also will have doctors on call, who will be able to attend guests if needed.