Safe Hands Pledge
We have been welcoming guests to Sri Lanka and our collection of Hotels and Villas for over 18 years. Our ethos has always been to make our guests feel as if they were ‘at home’.
As the world changes in response to Covid-19, we want to continue this ethos by introducing the ‘Safe Hands Pledge’. This is a holistic approach to everything we do to ensure that we can continue to create safe and relaxing stays for our guests. We are continually monitoring our procedures and policies in accordance to the latest guidance so check back regularly for updates
As we welcome you to our Hotels and Villas, we will be following simple protocols by checking your temperature, sanitising your hands and common touch areas of your luggage such as handles and zips.
In addition to our check-in procedure (which also includes are famous popsicle welcome!) we’ll also ask you to fill in a short questionnaire relating to your health and countries which you have travelled to in the previous 14 days (as recommended by the World Health Organisation). This is so we can identify whether you have any additional requirements whilst staying with us or if you’ve been exposed within high risk countries.
Along with hand wash, we have now placed hand sanitisers in each of our rooms as well as throughout our public areas for your use. In addition, complimentary face masks will now be available on request.
To protect you, we have re-arranged our furniture throughout are collection so you’ll remain at least 1-meter apart in accordance with the latest World Health Organization guidelines. We have temporarily removed high touch items shared amongst guests such as books, board games and magazines.
We have reviewed all our procedures and standards to limit interaction with guests whilst still maintaining the high standards which you have come to expect when staying with us. To maintain the ‘1-metre rule’, we have temporarily closed our spas across our collection.
All our staff have received training on when and how to wash hands, maintain additional personal hygiene standards and limit additional interaction with colleagues and guests.
To limit interaction between service staff and guests, we have simplified certain aspects of our service. You may be asked to pour your own table water or wine for example. After each meal service, all high touch areas such as furniture, cutlery, crockery, bar counters and washrooms will be thoroughly cleaned and disinfected.
Housekeeping & Cleaning
If you stayed with us already, you’ll know that we have very high standards when it comes to housekeeping. We have now enhanced our procedures even further for guest rooms, public and ‘back of house’ areas to include more rigorous cleaning of high touch areas through the day, increased washing of linens and disinfecting rooms between bookings.
In accordance with recommendations set by the World Health Organization, our priority will be to move guests with symptoms of Covid-19 to our identified list of healthcare facilities. Whilst we make arrangement with our healthcare partners, guests will be asked to self-isolate and accompanying guests moved to a separate room.
We have introduced an action plan for supporting guests showing symptoms and our teams have been given specific training in regards to this. We have also provided additional personal protection equipment for team members who come in to contact with symptomatic guests.
For those self-isolating, special room service will be provided and a caretaker allocated to support the guest needs during this time.